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Mauro12
January 4, 2021
Question

Chat integration in my CRM

  • January 4, 2021
  • 1 reply
  • 31 views

Good morning,

I am actually developing a CRM.

My client asked me to integrate a chat that would allow logged CRM's users to communicate with each other. So, I don't need a ticket assistance chat, but a real-time messaging widget.

I need also to integrate this chat widget with my CRM's user actual dB (that's fundamental, I don't want to have CRM users AND Zendesk chat users).

Any of your products are suitable for this scope?

Thanks in advance

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      1 reply

      Dave12
      Dave12Employee
      Employee
      January 23, 2021

      Hi Mauro -

      Zendesk's Chat functionality is designed to connect customers with support agents who can assist them; it's not really designed to connect customers to each other. So unfortunately I don't think we'll be suitable for your use case.

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