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Scott31
February 4, 2021
Question

Chat opener message

  • February 4, 2021
  • 1 reply
  • 27 views

I have noticed on the various Zendesk support sites that when you open the web widget you immediately get a couple messages from the Answer Bot. We don't have the answer bot but I am trying to recreate that initial experience.

I know you can use triggers to send proactive messages but the triggering events are quite limited. Specifically I've tried the "When a visitor loads the chat widget" event but this isn't really the same experience since it will send the message before the widget is opened/expanded by the visitor.

We don't want to use the pre-chat form either so options are limited even further

Does anyone know of a better way to recreate that user experience?

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      1 reply

      Kyle25
      Kyle25
      February 23, 2021

      This might not be exactly what you are looking for but maybe you can modify some things to get what you are looking for. Here is a trigger I use to be pro-active and send a message automatically: 

       

      Although depending on your customer base, you may get a new chat notification only stating "no thanks, I'm fine" from time to time... Spoken from experience. 

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