chat session function optimization | The place for Zendesk users to come together and share
Skip to main content
Test11
August 29, 2023
Question

chat session function optimization

  • August 29, 2023
  • 2 replies
  • 40 views

Hi there, I would like to request  During a chat session, customer A transfers the conversation to customer B. After customer B connects to the CHAT and successfully sends A message, the former customer A fails to leave in time due to various reasons, which still causes waste of human energy in this customer enquiry. It is suggested that customer A can leave automatically in this scenario

Can a solution be provided?   This is frustrating the customers.

Thank you,

    2 replies

    Neil20Employee
    Employee
    October 2, 2023
    Hi there,
     
    Zendesk Chat conversations cannot be transferred from one customer to another. If you're referring to transferring chats between agents in the Zendesk Agent Workspace, please check on this article for more details.
    Test11Author
    October 7, 2023

    This refers to the chat agent transfer session

    Terms & ConditionsAccessibility statement