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정민
정민
July 13, 2021
Question

chatting page setting

  • July 13, 2021
  • 1 reply
  • 19 views

 Hi Zendesk support team, 

My company uses Live chat.  when you click "..." from the bottom of the chatting page, you can see a button it said, "sending the chatting history to e-mail" (can check the red box).

 

I found out a company does not have a "sending the chatting history to e-mail button".

Can I know how to remove the button?

 

 

 

 

<a company who does not have sending the chatting history to e-mail>

 

I look forward to your help.

Thanks!

    This topic has been closed for replies.

    1 reply

    A
    Adrian24Employee
    Employee
    July 14, 2021

    Hi there,

     

    Hope all is well! I understand that you would like to remove the option to send the chat transcript from the end-users end. 

     

    You can do this using the Javascript API menuOptions​ and set to false​.  You can find our documentation here.

     

    Regards,

    Adrian

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