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jennifer26
January 25, 2022
Question

Delay time issue during messaging

  • January 25, 2022
  • 1 reply
  • 28 views

Hello, everyone!

In Messaging, some of our website's agents have challenges with timeliness.
Even after more than 10 minutes have elapsed, the time for all replies is always "less than a minute ago."
Is there a method to resolve this problem?
Thanks

    1 reply

    D
    DJ87Employee
    Employee
    February 4, 2022
    Hi,
     
    Thank you for reaching out to Zendesk Support.
     
    In regards to your concern, we recently had an issue with Zendesk Messaging causing delays but a fix was deployed already. Kindly check our post mortem report here for more information. 
     
    Are you still having this issue? Please don't hesitate to reach back.
     
    Thank you!
     
     
    Kind regards,
     
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