Downloading past chats | The place for Zendesk users to come together and share
Skip to main content
A
Artisan
January 7, 2021
Question

Downloading past chats

  • January 7, 2021
  • 1 reply
  • 30 views

I am wondering if it is a possibility to download chat history onto a file separate from Zendesk? 

I've had a look on the chat history but cannot see any function that allows this. 

      1 reply

      Sushant
      Sushant
      Contributor
      January 7, 2021

      Hi @artisan,

      You should be able to download/export the past chats under history.
      just select the number of chats you want to export and then under the 'Actions' dropdown, you can bulk export the transcripts.



      Hope this helps!!

      Regards,
      Sushant

      Terms & ConditionsAccessibility statement