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Duplicate ticket with social messaging

  • January 22, 2021
  • 1 reply
  • 0 views
Y

I have some doubts regarding Line OA integration on Zendesk. When a customer contacts our agent via Line OA, it appears that we received 2 tickets  (instead of 1) in Zendesk view sessions. Could you please let me know on how to solve this issue?

      1 reply

      A

      I have had same experience when I use Zendesk Suite as a trial. But now I use support only, this issue was solved.  I am sorry that is not technically solved.

      If you use Zendesk Suite, you follow this guide and cut the connecting by "social messaging channel". I had gotten an advice from the support.
      https://support.zendesk.com/hc/en-us/articles/360051820913-Stay-Connected-Stay-Flexible-Introducing-an-enhanced-Social-Messaging-Experience-in-the-Zendesk-Agent-Workspace

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