Exclude IP-adress from accessing the Chat | The place for Zendesk users to come together and share
Skip to main content
D
Daniel67
April 21, 2021
Question

Exclude IP-adress from accessing the Chat

  • April 21, 2021
  • 1 reply
  • 29 views

Hello, 

i read this post : https://support.zendesk.com/hc/de/articles/203663706-Beschr%C3%A4nken-des-Zugriffs-auf-Zendesk-Support-und-Ihr-Help-Center-nach-IP-Bereich#:~:text=Klicken%20Sie%20in%20der%20linken,ein%2C%20die%20Sie%20beschr%C3%A4nken%20m%C3%B6chten.

 

And i need the opposite: I want that the chat is not visible when someone comes from ONE IP address. So I want to exclude that employees from our house can use the chat.

 

How i can achive this? 

    1 reply

    B
    Beau12Employee
    Employee
    May 3, 2021

    Hello Da,

    The referenced article you've provided details allowing IP ranges in your Help Center settings, whereas restrictions are handled in Chat settings directly. Details on restricting Chat via IP address can thusly be found here: https://support.zendesk.com/hc/en-us/articles/360022367133-Banning-visitors-from-accessing-Chat

    Terms & ConditionsAccessibility statement