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Mike36
June 16, 2021
Question

Facebook Messages

  • June 16, 2021
  • 1 reply
  • 50 views

How can I pipe the Facebook messages from the company page into Zendesk as a support ticket?

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    1 reply

    Dave12
    Dave12Employee
    Employee
    June 17, 2021

    Hi Mike,

    Here's how to set up your Facebook channel in Zendesk Support, so that public messages, such as Facebook Wall posts and comments, become tickets: Setting up your Facebook channel (standard agent interface)

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