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peter24
April 13, 2022
Question

Firewall / Pop Up Blocker - Live chat button

  • April 13, 2022
  • 1 reply
  • 24 views

We are having reports of users on our site not being able to access live chat functionality.

The live chat is triggered when a user clicks the persistent button on screen which overlays the site.

We did some trouble shooting questions with a user and they could not see the button on their laptop screen when connected to their home broadband (wired connection) but on their phone using 4G the live chat button was visible 

Does anybody have an experience of users reporting similar issues. ? We wondered if this could potentially be down to some sort of firewall or perhaps pop up blocker software? 

 

thanks

pete 

    1 reply

    Jason109
    Jason109Employee
    Employee
    May 2, 2022
    Hi Peter, 

    Based on the issue being isolated to the users Laptop. I would first have them try from an Incognito window to see if it was just an issue with their browser or they do in fact have a pop up blocker or a firewall in use that is suppressing this. In addition please make sure the customer is meeting the minimum visitor requirements that are outlined below:

    Zendesk Chat System Requirements. 

    Thanks!
     
     
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