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R
Rishabh11
March 24, 2021
Question

Help Centre Chat Auto-Populate name, email fields from Redirection

  • March 24, 2021
  • 5 replies
  • 30 views

I want to auto-populate the name and email field in Help Center Chat Pre Form or Offline Form whenever somebody is coming from my website to the help center -> subdomain.zendesk.com/hc/en-us?name=test-chat&email=testchat@zd.com

Is it possible to capture these details and auto-populate it in chat box?

      5 replies

      Sushant
      Sushant
      Contributor
      March 24, 2021

      Hi Risabh, 

      You should be able to auto-populate name and email with the help of web widget API

      <script type="text/javascript">
  zE(function() {
    zE.identify({
      name: 'John Citizen',
      email: 'john@example.com'
    });
  });
</script>


      You can find more about web widget API here


      Hope this helps!


      -sushant

      R
      Rishabh11Author
      March 24, 2021

      Hi Sushant, 

      I am redirecting users to the help center from my website, I think the API will work on my website but not help center

      Sushant
      Sushant
      Contributor
      March 24, 2021


      Where you have added the web widget?

      R
      Rishabh11Author
      March 24, 2021

      The chat is enabled on Help Center - company_domain.zendesk.com/hc/en-us

      Sushant
      Sushant
      Contributor
      March 24, 2021


      This should work if you add the above snippet in the header.hbs file

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