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Yuliia11
Yuliia11
July 30, 2021
Question

How to remove the inscription Queue position?

  • July 30, 2021
  • 2 replies
  • 26 views

I want to remove the inscription "Queue position" that is highlighted on the screen.
Can I do that?
How do I do this?

http://i.prntscr.com/ARuNWe9ySUOzb3nydpQr0Q.png 

    2 replies

    Elaine17
    Elaine17Employee
    Employee
    August 1, 2021

    Hi Yuliia,

    There is no native setting in Chat to remove or turn off the queue position that is seen by end-users while they wait for their chat to be served.

    You can check the article Can I hide the queue position for chats? for the suggested workaround on this. Hope this helps! :)

      Nicole17
      Nicole17Employee
      Employee
      May 24, 2022

      The article Elaine linked to has been archived, but here's the relevant information from it: 

      In order to hide the Chat queue, you would need to  build your own Chat widget using the Chat SDK (https://api.zopim.com/web-sdk/) and then change the wording of the string 'chat.wait_queue', or just hide it (https://api.zopim.com/web-sdk/#chat-wait_queue-chat-event-type). 

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