I want to remove the inscription "Queue position" that is highlighted on the screen.
Can I do that?
How do I do this?
Question
How to remove the inscription Queue position?
- Employee
Hi Yuliia,
There is no native setting in Chat to remove or turn off the queue position that is seen by end-users while they wait for their chat to be served.
You can check the article Can I hide the queue position for chats? for the suggested workaround on this. Hope this helps! :)
- Employee
The article Elaine linked to has been archived, but here's the relevant information from it:
In order to hide the Chat queue, you would need to build your own Chat widget using the Chat SDK (https://api.zopim.com/web-sdk/) and then change the wording of the string 'chat.wait_queue', or just hide it (https://api.zopim.com/web-sdk/#chat-wait_queue-chat-event-type).
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