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Mohamed19
Mohamed19
June 27, 2022
Question

Implement Zendesk chat in my own ui design

  • June 27, 2022
  • 1 reply
  • 26 views

shall i use this library
https://github.com/zendesk/zendesk_api_client_php is this official?

If the answer is yes. i want to know how to handle the reply message from agent and display it in the custom ui. because it is not there.

 Right now i am using this code for chat feature:

<!-- Start of herringinfotech Zendesk Widget script --><script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=bc50e950-cfac-41a8-85e4-4ba1aedcb901"> </script><!-- End of herringinfotech Zendesk Widget script -->

This code provides zendesk's ui for chat dialog

i dont want zendesk's chat dialog . i am having my own design for chat dialog. i want to use that design along with zendesk in backend.

Please help me. how to achieve this...

 

Thanks

    1 reply

    Greg K
    Greg KEmployee
    Employee
    June 27, 2022

    Hi Mohamed! If you are looking to build your own UI while relying on our messaging capabilities, you will want to use Sunshine Conversations. The PHP client that you're referencing does not have that functionality available within it.

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