Question

Issue with Date field in ticket form

Forum|Forum|5 years ago
July 6, 2021
3 replies
22 views

Hi! I'm having issues with displaying the "Date" custom field in my ticket when it comes to the chat interface.
As you can see, there is no "Date" field in my ticket form in the chat, but when it comes to the ticket form in the Help Center, I can see it there.

Is this an error of some sort or are the "Date" fields not available in the chat?

Sabra

Employee

Hey Mia! Certain fields are currently not supported in the Web Widget. These fields, as mentioned in Using custom ticket fields and ticket forms with the Web Widget, are as follows:

System ticket fields
Regular expression custom fields
Date custom fields
Multi-select custom fields

M

Mia11Author

Hi Sabra! Thanks for the quick response!
Do you think it's something you might develop in near future?

Sabra

Employee

It's possible that this is something that we would develop in the future! I've gone ahead and marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams 😊

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