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Nataliia11
Nataliia11
January 20, 2022
Question

Messaging timing issue

  • January 20, 2022
  • 1 reply
  • 21 views

Hi, all!

Some of our agents experience some issues with timing in Messaging. 

The time for all answers always shows as "Less than a minute ago", even though more than 10min has passed.

Is there any way to fix this issue?

Cheers!

    1 reply

    D
    DJ87Employee
    Employee
    January 27, 2022
    Hi Nataliia,
     
    Thank you for reaching out to Zendesk Support.
     
    In regards to this issue, our team is currently aware of this and raised an incident ticket regarding this issue.
     
    I'm happy to inform you that the issue has been resolved, for more information about this, kindly check our post mortem report here.
     
    Please don't hesitate to reach back if you have any other concerns or questions.
     
    Thank you and have a wonderful day ahead!
     
     
    Kind regards,
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