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Question

No notification message sound

  • October 22, 2023
  • 5 replies
  • 1 view
Thierry13

Hello 

when i receive message from web widget chat , i do no have any sound. 

On agent profil sounds are on and high, i can hear them when ajust them , but never when receive a chat message

thank you

    5 replies

    C
    • Christine20Employee
    • Employee
    • October 24, 2023
    Hi Thierry,
     
    If you are using Safari web browser, your sound notifications might be automatically blocked. That these Safari settings can also block notification sounds for end users on the Chat widget.
     
    To allow sound notifications in Safari
    1. On your Zendesk Chat dashboard, right click on the URL address bar.
    2. Click Settings for this Website...
    3. In the Auto-play settings drop-down list select Allow All Auto-Play
     

    If you are using Chrome browser, kindly make sure that the sound is enabled
     

    M
    • Malko
    • October 25, 2023

    Thank you but i did it , same problem. If i use Chrome or firefox it is same problem

    Why ?

    C
    • Christine20Employee
    • Employee
    • October 25, 2023
    Hi Malko,
     
    If you are experiencing sound notification issue, we ask that you please open a ticket with our Support team so we can investigate specifics with your account. 
    M
    • Malko
    • October 25, 2023

    thank you but where open a ticket ?

     

    C
    • Christine20Employee
    • Employee
    • October 25, 2023
    You can refer to this article to contact customer support. 
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