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Michael
User Group Leader
December 12, 2022
Question

Remove Chat Web Widget Dynamically

  • December 12, 2022
  • 1 reply
  • 32 views

We are looking for a solution that would hide/disabled our chat web widget from Guide for when we meet a current threshold. Perhaps that threshold is average wait time, average handle time, or some other metric we determine. Has anyone seen a automatic/programmatic way to do so using as much core functionality as possible? Any resources would be appreciated. Thank You!

    1 reply

    Dane13
    Employee
    January 20, 2023
    Hi Michael,

    Natively, it's not possible for the widget suppression only has a true/false value and it does not use any conditions at all especially the one related to your chat metrics.