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April 5, 2024
Question

"seen" function

  • April 5, 2024
  • 1 reply
  • 23 views

we'd like to be  possible to make a checkmark visible to customers when the agents have seen their message.

    1 reply

    Ivan33
    Employee
    April 11, 2024
    Hi Nino Gumberidze,
     
    Thanks for reaching out! Unfortunately,  this is something is a feature that is currently not available right now. This has been discussed on this article
     
     
    Cheers!