I am looking for a way to notify my agents of the 2.5 minute mark of their 3 minute SLA for Chat responses. This could be a message, a sound, anything. Any help is appreciated!
Question
Timers for Chat SLA
I will definitely follow this.
- Employee
Hello Jamie ,
At this time, unfortunately, we don't support this function in chat yet.
I've also checked available apps in the marketplace, however, seems that there's none available at the moment.
I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
In addition, I encourage you to create a new post on the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
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Also, if you like, I can refer you to our Services team. They can build custom applications and other tools for your Zendesk when native functionality is not meeting your needs.
Thank you and have a wonderful day ahead!
At this time, unfortunately, we don't support this function in chat yet.
I've also checked available apps in the marketplace, however, seems that there's none available at the moment.
I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
In addition, I encourage you to create a new post on the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
------------------------------
Also, if you like, I can refer you to our Services team. They can build custom applications and other tools for your Zendesk when native functionality is not meeting your needs.
Thank you and have a wonderful day ahead!
- Product Manager
Hi folks,
We will be rolling SLAs for Messaging channels soon - announcement post. This will allow you to set SLA timers for tickets based on the type of customer, nature of issue etc.
- Prakruti
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