Twitter DM message not showing all messages | The place for Zendesk users to come together and share
Skip to main content
Armen11
Armen11
September 26, 2023
Question

Twitter DM message not showing all messages

  • September 26, 2023
  • 1 reply
  • 178 views

Hello,

I couldn't find any similar thread, but I can't believe only we are having this problem, so please excuse me if it exists :)

For example In Twitter
1. I write a message to my customer
2. My customer response me
3. In Zendesk creates a ticket, but in ticket shows only my customer's message
In corresponding ticket I want to see all conversation history of my customer.

Is anyone else experiencing the same issues? Is there a fix? 

Thanks in advance !

Best Regards,
Armen

    1 reply

    Paolo14
    Paolo14Employee
    Employee
    September 26, 2023
    Hi Armen,
     
    If you have proactively sent a message to your customer on Twitter, it is expected that the message will not be appended in the ticket thread. If you like to have the complete conversation transcript, kindly interact with the ticket that was created from the Twitter DM. For more information, you may check this article: Managing tickets from Twitter.
     
    Please don't hesitate to reach out to our Widget if you need further help regarding this matter. Kindly refer to Contacting Zendesk Customer Support.
     
    Best,

    Terms & ConditionsAccessibility statement