Unread Chats on desktop chatlabel | The place for Zendesk users to come together and share
Skip to main content
A
Ahsan11
March 19, 2021
Question

Unread Chats on desktop chatlabel

  • March 19, 2021
  • 1 reply
  • 24 views

Hi, 

I am trying to implement a functionality on desktop site where if the chat popup hidden and a new message arrives, the user should be able to see number of unread chats on the chat label. I was not able to find any function in documentation which could return such data. Can someone please assist?

    1 reply

    M
    Michael186Employee
    Employee
    April 2, 2021

    Hi Ahsan,

    My name is Michael with Zendesk support.

    This is actually a default functionality of the widget, and requires no additional script. The minimized widget would show the number of unread messages to the user. Here's a screenshot of how it looks:

    Best,

    Terms & ConditionsAccessibility statement