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Torsor
Torsor
January 27, 2021
Question

Zendesk Guide Integration to Chat Widget

  • January 27, 2021
  • 2 replies
  • 27 views

I have Zendesk Guide Enterprise but when I navigate to Chat--> Settings --> Widget, I don't see the option to modify the widget. A few days ago, that option was visible. 

I'm trying to integrate Help Center/Guide Articles into my Chat Widget.

See attached image for more clarity. 

Any assistance would be greatly appreciated. 

    2 replies

    O
    Oliva
    January 27, 2021

    I Am Also Facing The Same Issue 

    Torsor
    TorsorAuthor
    January 30, 2021

    Found the answer to my problem. 

    The solution: I had to navigate to the Support Environment (Not the Chat environment) in order to modify/customize my widget for Guide.  

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