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Question

Did Incremental Api behavior change for tickets object ?

  • April 8, 2026
  • 1 reply
  • 12 views
Navin11

I remember when testing the incremental API few years back that adding a comment to a ticket using the dashboard did not trigger an update event but changing the priority/status/assignee did. But when I tried the incremental API recently, adding a comment to the ticket via the dashboard successfully triggered an update event when using the incremental API for tickets object. 
Was there a change in the API behavior ? If so can someone please point me to the documentation / changelog where this is mentioned. 

Many thanks.

1 reply

C

Hi Navin,

Adding a ticket comment through any channel/method has resulted in a ticket update for quite some time.  I was unable to trace any history where that was not the expectation.  It’s possible you may have encountered some unintended behavior in your past test.  Are you seeing any current examples of updated records not getting included in Incremental Export APIs?

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