Onboarding & training
Thu, Apr 16, 3:00 PM - 4:00 PM (UTC)
Agent Fundamentals: Getting Started in Zendesk
About this event
New to Zendesk or bringing new agents onto your team? This onboarding webinar is the fastest way to get your team up and running. We'll guide agents through the essentials of working in Zendesk - from managing tickets and using macros to navigating views and collaborating with teammates. Whether you're setting up support for the first time or scaling your team, this interactive session is packed with tips to help agents feel confident and productive from day one.
This session is designed for support agents and focuses on working tickets in Zendesk, not system setup or configuration.
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