In this session, the Zendesk WFM team will guide you through the fundamentals of creating and managing agent schedules effectively. What you'll learn:
How to create and adjust shifts to meet your team’s needs
Managing time off requests and shift trades smoothly
Best practices for maintaining a flexible and productive schedule
Whether you’re new to schedule management or want to improve your existing process, this session will provide practical tips to help you keep your workforce organised and efficient. Feel free to bring questions or examples from your own scheduling challenges so we can support your success with Zendesk WFM!
