AI is changing how service teams create, manage, and deliver knowledge. In this session, you'll learn how to build an AI-ready knowledge strategy that helps customers, AI agents, and human agents find the right answers faster.
We'll explore what it takes to keep knowledge accurate, accessible, and ready for AI - so customers, agents, and AI can all work from the same trusted source. You'll also get a look at the latest Zendesk Knowledge innovations designed to bring this strategy to life, including Knowledge Builder, Knowledge Connectors, and Knowledge Copilot!
Whether you're building a knowledge base for the first time or optimizing an existing one, you'll leave with practical ideas for creating better service experiences with AI-powered knowledge.
