Service leaders need a practical way to plan for agentic service. AI Masterclass helps Zendesk customers assess readiness, set guardrails and success measures, and prioritize what to do next in their service organization. Start with an on-demand keynote on the essential shift to agentic service, then join a 90-minute live workshop for CX leaders, IT leaders, or both and leave with a clear plan to scale.
You can expect:
An on‑demand keynote on agentic service and responsible adoption.
A 90-minute live workshop with a guided worksheet and clear next steps.
Practical outputs you can use right away: priorities, guardrails, and KPIs to track success.
A working session and on-demand content focused on frameworks, planning and next steps.
Live Q&A is built in throughout, so you can get your questions answered by our AI and service experts.
