Feature Request Summary:
Zendesk Explore with Beta dashboards should not only offer dashboard restrictions for Agents but also for end-users. This way, sharing a report with end-users becomes much easier to manage.
Description/Use Cases:
We work with around 250 clients who would like to receive an SLA reporting on resolved tickets. Currently, this is achievable in the old Explore by creating a dashboard and setting a filter (using bookmark to set the data for a specific organization). However, in that scenario, you would need 250 copies of the same dashboard. A dashboard restriction based on the user's organization would resolve this issue.
Business impact of limitation or missing feature:
The manual process of generating and sending reports currently consumes a significant amount of time. When end-users can access and export these reports themselves in Explore, it will save several hours per month. Dashboard restrictions for end-users are, therefore, a major requirement for us.
