Our organization is set up to automatically assign tickets on a weekly basis to be reviewed by managers. When a manager is Out of Office for a week, their reviews are not completed (since they reset the following week). Reassigning tickets for one week is a very manual process with assignments. It would be great to have a delegation feature to be able to delegate reviews to another manager.
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Zendesk QA Delegation of Assignments/Reviews
Hi! I did not find where to set up reassignment at Zendesk QA. Can you help me?
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Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!