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zendesk package for react native

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  • December 8, 2021
  • 28 replies
  • 35 views
Harsh13

 I have used the below package in react-native and did necessary changes in 'build.gradle'.


package used: https://www.npmjs.com/package/react-native-zendesk-chat
changes in 'android/app/build.gradle' :

inside 'dependencies' block

         dependencies {

 
    //api group: 'com.zendesk', name: 'support', version: '5.0.5'
    api group: 'com.zendesk', name: 'chat', version: '2.2.0'
    api group: 'com.zendesk', name: 'messaging', version: '4.3.1'

 

changes in 'android/build.gradle' :
     inside 'allprojects->repositories' block added 

  maven { url ('https://zendesk.jfrog.io/zendesk/repo') }

 

ISSSUE:
 
  I got a chat screen, but was unable to do the below changes
  1. Unable to modify UI of screen
  2. Screen response with bot only (api group: 'com.zendesk', name: 'chat', version: '2.2.0')
  3. Uncommenting  "api group: 'com.zendesk', name: 'support', version: '5.0.5'" crashes app.

 

SUPPORT/SOLUTION NEEDED :
What setting do I need to do, to get our customers to get connected with our support executives?
Is the package used is correct for react-native (hybrid app) ?
How can I modify routing and UI for the zendesk chat screen?

 

 

 

 

 

    28 replies

    Mick O'Donnell
    • Mick O'DonnellProduct Manager
    • Product Manager
    • December 8, 2021

    Hi Harsh,

    Thanks for reaching out! Unfortunately, this is a third party package that Zendesk doesn't support.

    Although we have seen some interest from our customers to provide a React wrapper for our mobile SDKs, we don't current support our SDKs running in React at this time. That said, if we do see an increase in demand for better React support, we will of course reconsider this decision in the future. 

    Note: It is possible for any business developing a mobile app in React Native to create a wrapper that would allow that business to run native Zendesk SDKs within an app built in React Native without support from Zendesk. There is more information on this here.

    Harun
    • Harun
    • February 15, 2022

    Support for React Native would be awesome!

      M
      • Mostafa14
      • May 25, 2022

      Please support React Native.

        Frederick11

        Vote up

          Fernando32

          Any updates to support React Native?

            Dave12
            • Dave12Employee
            • Employee
            • June 9, 2022
            HI Fernando, welcome to the community! We don't have an update on this at present.
              Alvaro15
              • Alvaro15
              • July 21, 2022

              Please support React Native.

                Adam35
                • Adam35
                • August 12, 2022

                Upvote

                  Alan42
                  • Alan42
                  • September 7, 2022

                  +1 to react native support

                    Sarah93
                    • Sarah93
                    • November 28, 2022

                    Please add a React Native package for Zendesk

                      D
                      • Deleted11
                      • December 28, 2022

                      +1 to react native support

                        Geunhyeok
                        • Geunhyeok
                        • January 9, 2023

                        I developed Zendesk messaging SDK wrapper for React Native. Now support all of Zendesk messaging SDK features (chat, push notifications, user authenticate, ..and more.). Check out this project if you're interested :)

                        https://github.com/leegeunhyeok/react-native-zendesk-messaging

                          Tess13
                          • Tess13
                          • February 20, 2023

                          React Native support is going to be very important to us

                            A

                            Would love react native support. Specifically if there’s a way to display the chat window as a screen instead of a modal in react native that would be great. Also an easier way to set up push notifications for react native would be great. And lastly if the SDK supported manually selecting dark theme or light theme rather than being based on the users system theme that would be excellent.

                            Raka
                            • Raka
                            • June 13, 2023

                            +1 to react native support

                              Mike33
                              • Mike33
                              • August 18, 2023

                              +1 for react native support.

                              It is a big sector and growing. Something you really need to look into.

                                Augusto12
                                • Augusto12
                                • August 21, 2023

                                +1 for react native support.

                                  Justin73
                                  • Justin73
                                  • August 21, 2023

                                  +1 to react native support

                                    Adam35
                                    • Adam35
                                    • August 21, 2023

                                    We switched to Dixa, they had React Native support out of the box.

                                    Caio13
                                    • Caio13
                                    • October 24, 2023

                                    +1 for react native support

                                     

                                      sayan12
                                      • sayan12
                                      • March 15, 2024

                                      +1 for react native support. 

                                        Divyank
                                        • Divyank
                                        • May 17, 2024

                                        +1 to react native support

                                        cc: @mick11   @greg29 

                                          S

                                          Hi Zendesk,
                                          Since 2021 is there any official react native support?

                                          Best regards

                                          Svetoslava

                                          +1, it is quite disappointing that this is not available yet

                                          Divyank
                                          • Divyank
                                          • September 10, 2024

                                          @mick11 @greg29 Any plans of supporting react-native ?

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