Please make the android support app have the ability to set the agent status
away, online, invisible etc.
Your android chat app has this but nothing for the support app which is our only option when using omnichannel.
Feedback submitted
zendesk support mobile app - Add Agent Status options
- Product Manager
Hi Brian, thanks for the feedback, we currently have this on our backlog and are looking to see if we can deliver it in 2024. We'll keep you updated with our progress.
Thanks,
Will
Its been 2 years. Would appreciate an update. Why have a feature that does not work?
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Thank you for taking the time to provide us with your feedback. As noted, this has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!