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Zendesk JIRA Integration - Send Attachments to Zendesk Tickets via JIRA

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  • August 16, 2022
  • 1 reply
  • 8 views
Suzan11

The ability to add attachments from JIRA when replying to a Zendesk ticket does not appear to be supported, will this feature be added? Is there a workaround for accomplishing this? 

I would have expected this as a standard: we process RMAs via JIRA and our Logistics staff, who do not have Zendesk agent licenses, need to communicate with customers and send them customs and shipping related documents. 

Suzan Kowalski
Senior Technical Support Specialist
Nanometrics Inc. 

    1 reply

    Dhiren12
    • Dhiren12
    • February 5, 2023

    Hi @suzan11,

    I agree with you that this should be expected with an integration app like Zendesk - Jira Integration but unfortunately this isn't available yet.

    If you want to sync Zendesk tickets to Jira Issues with attachments bi-directionally, I would recommend you to try an integration solution like Exalate.

    Do let me know if you have any questions.

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