It appears as though email sequences can only be sent to leads, but having this for contacts is necessary. Especially since a lead must be converted to a contact if you add a deal.
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Need the ability to send an email sequence to contacts
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- Employee
Hi @Sonja Vaisz,
Thank you for this feedback! The product team that worked on email sequences for leads is actively working to expand sequencing functionality and improve the current features. I will make sure they see your post! If you want to stay up to date on feature releases and announcements, feel free to follow the Zendesk Updates page.
- Employee
Hi @Jan Abeel,
Are you referring to the Support Product? If so, our triggers and automation features will allow you to send replies and take actions based on specific conditions. I hope this helps!
Hi Jan, no specifically is Sell. It would be great to start an automation sequence at different stages of the sales process. If you could combine the functionality of the task automations and lead email sequences for contacts in the sales pipeline. That would be ideal.
- Product Manager
Hi @Sonja Vaisz and @Jan Abeel. Just wanted to let you know that it's now possible to add contacts to sequences : )
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