Feature Request: Ability to Link Multiple Existing Tickets

Problem Statement: Our team often receives multiple tickets from different people related to the same issue. These tickets are not always appropriate to be merged, and the problem/incident feature does not suit our needs. Currently, the Linked Ticket app only allows the CREATION of one NEW linked ticket, which limits our ability to manage related tickets effectively. This results in inefficiencies and additional manual work for our agents.

Description: We request the development of a feature that allows linking multiple existing tickets to each other within Zendesk. This functionality should enable agents to create and manage links between tickets without merging them, providing a more flexible and efficient way to handle related tickets.

Requested Features:

1. Link Multiple Existing Tickets:
   • Enable agents to link multiple existing tickets to each other, creating references between them without merging.
   • Allow for easy management and tracking of linked tickets.
2. Enhanced Ticket Management:
   • Provide a centralized view of linked tickets, making it easier for agents to see and manage related tickets.
   • Include options to add notes or comments to linked tickets, providing context and additional information.
3. Integration with Existing Tools:
   • Integrate with existing Zendesk tools and workflows to ensure seamless operation.
   • Allow for easy export and reporting of linked tickets for further analysis.

What We Have Tried So Far:

• Linked Ticket App: We have tried using the Linked Ticket app, but it only allows the creation of one linked ticket, which is insufficient for our needs.
• Manual Tracking: We have attempted to manually track related tickets, but this approach is inefficient and prone to errors.

Benefits:

• Improved efficiency and reduced manual work for agents.
• Enhanced visibility and management of related tickets.
• Better collaboration and communication within the team.