Feature Request: Simplified Access for Agents to Create Personal Macros

Overview:

Currently, it seems that agents need to navigate to the Admin Center to create personal macros, which is not ideal as the Admin Center is intended for admins. To streamline this process, I would like to suggest adding a more intuitive way for agents to create personal macros directly from their workspace.
 

Proposed Solution:

• Add a "Create New Macro" button or link within the agent's view, under the "Apply Macro" section.
• This link should direct agents to:
  https://outfitteryhelp.zendesk.com/admin/workspaces/agent-workspace/macros/new.
• The default setting for the new macro should be “Available for > Me only” to ensure it's personal by default.

Benefits:

1. Improved User Experience: Agents can create macros without accessing the Admin Center, saving time and avoiding unnecessary navigation.
2. Streamlined Workflow: Enables agents to focus on their tasks without relying on admin-level access.
3. Clarity and Accessibility: Keeps the Admin Center reserved for admins, while providing agents with an intuitive way to manage their own macros.

This addition would greatly enhance usability and make personal macro creation more efficient for agents. Thank you for considering this request!

Thanks
Willi