Hi,
We have several use-cases where want to support setting up deletion schedules for different workflows where the ticket can be closed, but not archived. The fact deletion schedules only supports running on archived tickets (tickets in a closed state of 120 days). This is a rather huge limitation which forces us to use 3rd party solutions due to the limitation in native functionality.
Please enhance the functionality of deletion schedules, so they do not only run on archived tickets.
Curious, what's the use case for needing to delete tickets? I want all the historical data I can get and would only start deleting if it became a storage capacity issue.
Hi @lars13 ,
120 days is the default time set for tickets to be archived. However, this can be reduced if you need to archive them sooner for deletion.
Reach out to your Zendesk contact or raise a ticket and we'll modify that archive after time for you.
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