Feature Request Summary:
Zendesk Simplified Emails should allow the option "showing user profile photos in emails".
Description/Use Cases:
Channels > Talk and Email > Email > Show user profile photos in emails.
If we use simplified emails, the profile picture doesn't appear in emails. I've reached out to support and they explained that this is an expected behavior.
Business impact of limitation or missing feature:
This is important for our team as an email sent by the "Support Team" doesn't express a good relationship with clients. It would be beneficial if we could have the Agent's name on the reply.
Other necessary information or resources:
I found other tickets about it but I'm not sure if there is a workaround. Can you also clarify if this is something the Product team will work to improve? Thanks
https://support.zendesk.com/hc/en-us/community/posts/6280514101786-Agent-s-profile-pictures-are-not-seen-in-the-emails-because-of-the-new-simplified-email-threading-
https://support.zendesk.com/hc/en-us/articles/4408821667482-Showing-user-profile-photos-in-HTML-emails
https://support.zendesk.com/hc/en-us/articles/4552860143514-Implementing-simplified-email-threading-for-email-applications#topic_k2s_jmt_gtb
Thanks for joining the discussion here, and welcome. Also, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review.
For others who have created a workaround here or may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!