hello,
I am looking for ways to allow End Users to check their Shopify order status via the Message bot. If anyone has a workaround to implementing this, I would love to hear.
Feedback submitted
Shopify Order Status in Message
I am attempting to set this up so a user can check their order information, but I am running into multiple issues. I am either getting a 401 error or when I try an alternative endpoint I am getting a 200, but unable to parse the JSON error. I would image it is due to my api endpoint as when I change that it is changing the results, but I dont fully understand the issue. Is there a better guide for this particular topic, or someone that could assist?
I would like to know as well if there's a better tutorial for this.
I am tyring to use the endpoint admin/api/2024-04/orders.json?name=[order number] which works if I use it in a web browser.
But when I try to apply in Zendesk's bot/messaging, I get 403s
What we want is for our customers to get to our messaging widget and have the option to track their Shopify orders from there.
- Community Manager
Hi all thanks so much for your feedback here and my apologies that you have not received a response yet regarding the issue you are facing. Charles, I have gone ahead and created a ticket on your behalf so that someone from our team can help try and asses the issue. Cody, if you would like me to do the same please let me know! Thank you again for providing your feedback here.
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As a part of our ongoing effort to make Flow Builder a compelling first-party bot offering, we’re adding a new, powerful step type to allow businesses to collect customer details anywhere during a bot conversation. This includes showing the end user's Shopify order status in the Messaging bot. This the resource we have when it comes to using or setting up the Make an API call step in Flow Builder - https://support.zendesk.com/hc/en-us/articles/4572971586586-Using-the-Make-an-API-call-step-in-Flow-Builder.
I hope this helps! Let us know if you need further assistance.