Custom Ticket Status

+1 And also edit the order in which they appear/sit

I agree at present the only option I see is to Inactivate a custom ticket status.  Which unfortunately any trigger or automation using that inactive custom ticket status.  In addition once you inactivate the custom ticket status, it still shows up in the dropdown list for ticket status when editing an existing trigger even though no tickets exists in the instance with that inactive custom ticket status.

If you create a personalized status in the wrong category, you can no longer delete it, even though it is not used anywhere.

+1 Please allow custom statuses to be deleted. When you are setting up, you will try different things, before you land on the best solution.

I created three statuses in Open that I later wanted to move to On-Hold. This was not possible. I could only inactivate and rename to "Delete 1/2/3". Very clumsy.

Also, I couldn't enable On-Hold status without disabling custom statuses. This was a crazy quirky thing. 

I had to disable custom statuses, enable on-hold, then enable custom statuses again. When I reenabled custom statuses, the mistake ones were still there.

I created a feedback post for all limitations for current custom ticket status limitations. Feel free to add your comments there! Custom Ticket Status limitations – Ajuda do Zendesk