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Using a text link to have live chat pop out

Related products:Chat/Messaging
  • September 13, 2022
  • 3 replies
  • 2 views

Hi, I'm using phase 1 Zopim chat.  I'm looking for a way to add a text link to my header so that when someone clicks it the live chat pops out over the screen.  Thanks in advance!

3 replies

  • Product Manager
  • September 14, 2022

Hey there,

If you're using Web Widget (Classic), this article will come in handy.

I would also encourage you to get started on a Chat Phase 4 migration to get access to the latest features like Messaging, Agent Workspace and enhanced analytics with Explore.

Hope this helps!


  • Author
  • September 14, 2022

Hi Sarah,

Thanks for your help.  We have followed the steps in the article, but the chat widget is opening to a new tab, not popping over the screen.  Here is a link to the dev site.  https://www.weathertightcorp.com/staging/  The link is in the top right.  Did we configure something wrong?


  • Author
  • September 22, 2022

Hi Sarah,

 

I'm checking back to see if you have any more info to fix our issue.  Thanks!