For now is possibile received the tickets, in Hubspot, only in a Contacts display, but for many users it would be better to see the tickets also in the companies tab, I hope we can have this feature in the future.
Thanks
Accepted
Integration with Hubspot - Tickets alerts to Hubspot companies
We would also like to see the tickets referenced at the company level rather than only at the contact level as our HubSpot users typically only use the company level and not the contact level. Please let me know if this is something that will be available in the near future.
I agree with this as well!
- Employee
Thank you for sharing your feedback regarding the Zendesk Hubspot Integration. We're looking to connect with some customers who have used this integration to better understand how they are utilising Hubspot and if there are any things we could do better.
Please let me know if you'd be interested in a 1:1 discussion and I'll reach out to arrange a time to connect.
Our company would appreciate this feature as well!
It would be of high value to us to be able to see all tickets for a company. Hopefully Zendesk will include this in the Hubspot integration so we hopefully don't have to make an integration our self.
A couple use cases:
For those working in Hubspot (like sales rep), they need to get an overview of support tickets for the company, contacts is less important. For some customers we have more than 100 contacts, we can't look into each of them to get an view of the tickets for the company.
An important function in a CRM system is to rate customers, not only by income, but also cost like amount of support (number of tickets).
The company information is already in Zendesk so it should be just as easy to sync ticket information with company as it is for contacts.
We were looking for something similar, but to the associated Deal record in HubSpot.
For previously mentioned reasons, our Sales and Success staff are typically working at the Deal level and having to drill down to the individual Contact level to see ticket activity isn't practical
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Thanks for taking the time to share your thoughts, Alessandro.
If other users have similar needs, please up vote Alessandro's original post and share any details about your use case in the comments below.