views should include the condition "subject"

Huge +1 from us! We have a number of views that search for certain key terms ("Complaint" for example) and it's not uncommon for a customer to put that term in the subject line, but not in the body of the original comment. 

This has been a request since 2009...  https://support.zendesk.com/entries/47193-Need-Subject-line-condition-for-browse-views

Definitely; shocking to have the need (in a big way actually) recently and discover that it is not possible (yes, I read the trigger workaround etc, and perhaps one could also do an automation if it's too late for a trigger, but that doesn't have the needed flexibility and experimentability.) Thanks.

This. We recently sent out an email that elicited quite a bit of noise back into our helpdesk by way of direct replies. This was intentional, but we were having troubles sorting them all out inside of a view.

There is currently an option to conditionally pull tickets into a view based on full or partial search terms within the ticket description. I agree it would be insanely helpful to have this same logic to filter view results but subject line. 

Yeah, how is this not included? This seems like a no-brainer. Is there any kind of workaround?

+100

Interesting there are two tickets about this

 1) https://support.zendesk.com/hc/en-us/community/posts/203421406-New-trigger-condition-Subject-text-to-select-requests-based-on-the-Subject-field-?page=3#community_comment_211201628

2) https://support.zendesk.com/hc/en-us/community/posts/203433706-views-should-include-the-condition-subject-

Adding my vote - this is a feature that seems arbitrary to exclude.

Yes please!

Pinging this. Just needed it, assumed that it was long-since available, and was flabbergasted to see that it's not yet.

Was just thinking --- could there be a function that we can use similar to typing #requester (email address) when forwarding an email in to the system? 

Perhaps #appendtoticket 99999

And if it is from an agent or a customer or a CC on that particular ticket, you add it to the ticket. If not, you boot it into a new ticket as normal.

Is that do-able?

Is this a screenshot of exactly what we are looking for: https://support.zendesk.com/hc/en-us/articles/227169708-Filtering-Views-by-ticket-subject

Or is this a different part of the product?

So dumb this doesn't exist. Work around is a trigger to tag the ticket if “subject contains” and then make the view condition with that tag. 

link to workaround: https://support.zendesk.com/hc/en-us/articles/227169708-Filtering-Views-by-ticket-subject

Thanks for sharing that workaround, Robert. 

Also we are trying to focus all views-related conversation in this thread: 

How do you use views? 

I encourage you all to add your comments to that conversation. I've also flagged this thread for the PM working on the views project. 

Hello, 

The above thread is now closed for comments. 

Is this soon going to be option to filter views by subject? I had always assumed you can until I have just tried to do it. This makes no sense to me, a subject is normally something repetitive (or contains a reptitive keyword, i.e. Review) but the description really varies per user? 

Is this going to be added as a function soon? 

Thanks, Milo 

Hi Milo - 

We haven't made any commitment to allow filtering of views by subject. We are reworking them, and should we decide to add conditions, the subject would be at the top of the list. However, we're looking at alternative ways to identify trends and topics in views, so we can't say yet how exactly this will roll out. 

We're absolutely a +1 on this request too. Just went live with ZenDesk on a migration from JIRA and hadn't even considered that we'd be unable to filter on the Subject of a ticket. :-(

I don't understand why this is not already a feature. We MUST have a way to sort/filter ticket history by different Subjects in a view.

This comes up regularly for us and the need to create triggers that create tags is a hack.

+1, also run into this limitation frequently where filtering by subject is the best way to create certain views.

+1 from my team too

+1

Hello, can you please tell me, how far is the solution? As I can see there are many demands to have this filter by "subject" - since 2009! For us is it also very important - our customer mention the importancy in the subject line - now we didn´t have the possibility to solve these tickets. Please, let me know. Thank you