Unable to recover automatically suspended tickets

Hi Don,

If you are getting the following error when automatically recovering suspended tickets:
Suspended ticket could not be recovered: Failed recovering suspended ticket id: XXXXX. You may need to manually recover this suspended ticket.

Below are the scenarios when the error occurs and how you can recover the suspended tickets.

• The sender of the message was suspended. You must unsuspend the user on their user profile before you can automatically unsuspend the ticket.
• The sender's email is a support address in your account. Manually recover the suspended ticket and change the requester to a non-support address email address.

If any of the above doesn't apply to your suspended tickets and you continue to get an error, kindly submit a ticket to us directly so we can investigate further.

See Contacting Zendesk Customer Support.