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Help Center (Guide) Sandbox

Related products:Knowledge
  • January 9, 2025
  • 4 replies
  • 12 views

Katerina12

For those of us using a customized theme, especially right after a big migration from another platform, it would be very useful to be able to test all theme customizations before actually publishing them. Right now, the only way to do that is by using the preview of unpublished customized themes, but that preview has a lot of limitations, and, more often than not, it does not reflect the actual end result.  

A Guide sandbox would also be very useful for testing restructuring options, too. For example, we're currently preparing a major restructuring of our Help Center (new categories, new subsections, breaking down existing articles to smaller ones). In order to have the least impact on our users (who span different time zones) we should test and deploy outside work hours (way outside, in fact) and we would still run a significant amount of risk. 

4 replies

James57
  • January 10, 2025

Hi @katerina12 ,

There is in fact a sandbox for Guide, but it is only available on Enterprise plan.  Otherwise for things like restructing, you'd have to make the content only accessible to internal users for testing before going live with it.


Shawna James
  • Community Manager
  • January 10, 2025
Hey Katerina,
 
Thank you for taking the time to provide us with your feedback. As James mentioned this feature is available but for our Enterprise plans. Please feel free to add further feedback on this feature area as you wish. Thank you again! 

Katerina12
  • Author
  • January 29, 2025

Thank you both! 

So can we use the Guide sandbox to test styles and layout? Sorry, it's still not clear to me. Is there any video demo available for this? 


James57
  • April 12, 2025

Hi Katerina,

Yes, the sandbox can be used to test everything on the Help Centre, including styles, layouts, and content creation.  It functions just like a regular Help Centre.  I'm not aware of any video demo, only the previously linked article about the sandbox.

Cheers ~~