We need the option to see live typing from customers during messaging.
Parked
Real-Time Typing Preview
- Employee
Hi Filomena,
Thank you for sharing your feedback. We understand that being able to preview what the end-user is typing could help agents respond even faster and improve the overall experience. While we do offer typing indicators and other notification tools to help agents stay responsive, we currently do not have plans to support real-time typing preview in our roadmap.
We appreciate your input and will continue to evaluate ways to improve agent efficiency in messaging.
Thanks,
Onur
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!