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Ability to have shareable link available without login

Related products:Knowledge
  • May 24, 2022
  • 5 replies
  • 11 views
K

Feature Request Summary: 

We would like to share locked down Help Centre article links without forcing user login to access the articles. Shareable article link - everyone with the link can access the article.

Description/Use Cases: 

Users usually access the HC articles through our portal where access token is used to avoid Zendesk login however, some article links are shared with users outside our application which leads them to have to login to Zendesk to access restricted articles. Additional login leads to confusion. 

Business impact of limitation or missing feature:

This would help users access articles with ease and without having to login to an external system to access product information in Help Center. 

    5 replies

    Nicole17
    • Nicole17Employee
    • Employee
    • May 24, 2022

    Thanks for posting your thoughts and for using the feedback template, @kelly19. 

    If other users have similar needs or like Kelly's idea, please up-vote her post and add any other thoughts or details in the comments below. 

    Casey14
    • Casey14
    • September 23, 2022

    This would extremely valuable. We have a lot of restricted content visible to a mix of user segments. Our enterprise-level customers and our independent contractors must log in to view articles in their categories. However, we'd like to make some of these restricted articles accessible via a link so that other users can view restricted articles without logging in to Zendesk. This would be for users who either do not have a Zendesk profile or would not be tagged for inclusion in our user segments. E.g., consumers who use our platform one time or customers of our B2B customers.

    Katarzyna Karpinska

    Thank you for your feedback, this is an interesting case that my colleague @kasper11 and I have on our radar. We don't have however any immediate implementation plans for it just yet. 

    Rafael20
    • Rafael20
    • October 20, 2022

    @katarzyna13, this is already the case with Answer Bot suggested articles, in which the link includes an access token within the URL Parameters.

    It would be great to be able to generate those on demand either via the UI or a specific API Endpoint.

      B

      Probably, is related to this,: if an article content is extracted via Zendesk API, any image embedded at the article body requires login too (shareable images inside articles)

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