Text back voice for IVRs

Update April 10, 2024

Hi,

Thanks for your patience. This is something we will take another look shortly to see if there is a quick solution to this ‘hold’ tone. 

Sean

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Update October 4, 2023

Hi,

We are assessing it at the moment. Thanks for your patience.

Sean

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Hi Suzanne, 

Thanks for the feedback. Evil robots are no good. Let us dig into this and see what is possible. Please do note that a change in this will not come in the short term.

Thanks, 
Sean

@sean41 it's the same problem that we face with callback requests. Both paths go directly to the pre-defined confirmation message, which creates an incredibly disjointed feel for callers. Voice A walks them through 99% of the IVR, but Voice B confirms their request for a call/text back.

We'd be very interested in the ability to control these recordings, similar to how we control the rest of our IVR experience. If the phone number itself is the problem, maybe give us the option to record a voice saying each number?

Is this something that is still being looked into? I agree, the confirmation for textback sounds terrible. I would rather upload my own message stating press 1 to receive a text message on the phone you are calling from or press 2 to enter a new number. We could have have our voice over person do this recording which would sound much better.

Also using the text back feature but would prefer if we didn't have this robotic voice and could replace it with a custom greeting like the rest of the IVR menu.

Bumping this for any timeline for this modification. @sean41? The robot voice makes the function useless in our instance.

Hey @sean41 / @dekbi, we're unfortunately facing the same problem with the robo voice making the callback feature useless for us too. Could you please comment whether this was put on the roadmap or do you have any workaround we could use instead?

Thanks for your feedback 🙌

Hi @janika ,

Thanks for the feedback. As Sean said, our team is exploring ways to modernize automatic greetings for callbacks and textbacks. However, we cannot confirm if it will be included in our 2024 roadmap.

Greetings, 

Are there any updates on this topic? We wonder if Cantonese is a language option for the text back? If not, can we upload our own message in Cantonese?