India number | The place for Zendesk users to come together and share
Skip to main content
Parked

India number

Related products:Voice
  • September 28, 2021
  • 5 replies
  • 31 views

we want a India local number to support our business, i find others had the same issue two or three years ago, if Twilio can't provide it, i suggest zendesk can have more partners to fulfill our needs, we can buy it from others in zendesk.

5 replies

  • Employee
  • September 29, 2021

Thanks for reaching out,

Due to local laws in India around phone number regulation we cannot offer numbers in this region. If you have a number in that region, one option could be to forward all traffic from that number to a number in a supported region that resides in Zendesk Talk.

I hope this helps!

Thanks,


  • March 1, 2023

@Joey Barrett

When traffic gets forwarded, does the original callback number get recorded in ZD Talk?

For example, customers call mobile phone in India, those calls are all forwarded to a US number. Will ZD Talk record the original number (customers) or will it record the mobile number (forwarding origin)?


  • August 24, 2023

Looking to do the same- @stella12 did you figure out how call forwarding could work using a local India number forwarded to a US line in Zendesk?


  • August 24, 2023

@Joey Barrett Who can we work with to set up a solution around the existing product limitations?


  • August 25, 2023

@rebecca29 no, Zendesk was unable to meet our needs.