Hi,
I have created a support app that need an oauth flow to be completed before being installable.
The oauth flow is proceding successfully as i geta valid access token allowing me to query tickets.
But the checkmark on the app installation page doesn't appear
Do you have any idea why ? I must be missing something
Any help would be greatly appreciated
Question
Support app oauth successfull but the oauth checkmark doesn't appear on install page
Yes i still experience the issue
The only working way i found is to not include the oauth in the requirements but to trigger it from ticket detail view. This way the oauth flow is over after access token obtention.No need to validate on zendesk side.
Maybe i'm using the wrong method ? Am i supposed to make another request after i receive the access token ?
this endpoint to trigger the consent page on zendesk side
.zendesk.com/oauth/authorizations/new
What i am supposed to do to to validate the oauth process into zendesk and get the little checkmark on the capture on my previous post ?
I receive the access token but nothing change on zendesk side
Any info or help would be greatly appreciated
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry for the delay in someone getting back to you!
Are you still experiencing issues with this? If so, let me know and I can look in to it further for you.
Thanks!
Tipene