Getting started in the Zendesk Community | The place for Zendesk users to come together and share
Skip to main content
Sticky

Getting started in the Zendesk Community

  • April 1, 2026
  • 6 replies
  • 65 views
Three people gather together to look at something on a cell phone together.
Maddie Hoffman

Are you ready to dive in and take part in our community? Whether you want to solve a tricky workflow problem or share something cool that you built, there are many ways to get involved. This guide will help you learn how our community works and start making an impact.

Complete your profile

To get the most out of this community, start by updating your profile. A detailed profile helps you make real connections, showcase your experience and Zendesk knowledge, and matchmake you with the right content & people. Taking a few minutes to complete your profile will provide you a better community experience. 

How to update your profile

  1. Use your community credentials, which may be the same credentials you use to log in to Zendesk
  2. Click your avatar or name in the upper right corner, then select profile
  3. Click the Edit profile button to update your information 
  4. Once you’ve made edits, click Save changes

Here’s the information we recommend updating: 

  • Profile picture: Add a clear, friendly photo so members can recognize you 
  • About me: Share your background, what you do and what you want to learn here
  • Where i am: If you’re comfortable, add your city and country to connect with nearby members
  • Products i use most: Zendesk products you focus on now
  • My strengths and expertise: Tell us where you’re most experienced and highlight your skills so others know when to ask you for advice 

Keep your profile professional and avoid sharing personal contact details. 
Privacy and notifications

You can set notification preferences to stay in the loop via email. Click the Notifications tab and adjust the sliders to control email alerts for replies, mentions, or subscriptions. Note that your notifications will always be available to you when you come back to the community via the bell icon in the navigation bar. 
 

Navigating our community


Search

You can search across all community content, and type a natural language question or prompt to get an AI-generated answer from existing conversations. If you find a great answer, give it a Like! This helps the next person find it even faster.

Top navigation bar

This bar will follow you all around the site so you can easily find your next community opportunity, as well as other helpful Zendesk resources. 

Forums

The forums are your place to have online discussions with real Zendesk users. You can ask questions, share what you’ve learned or built, and comment or vote to join the discussion. Some tips for productive discussions: 

  • Include examples, screenshots and non-sensitive details to get better answers  
  • Post your tips and wins to help others  
  • Reply kindly; we all are beginners at something 
  • Like helpful posts and answers, which shows appreciation for fellow users and highlights helpful content 
  • Subscribe to conversations and categories to follow conversations as they evolve 

Groups

Join expert-led groups to learn more about Zendesk topics that interest you. Groups offer practical advice, peer support, and opportunities to go deeper than online discourse, often hosting virtual or even regional in-person meetups. Find your group here.

Attending an event

Events provide the opportunity to connect and learn in real-time. You’ll find virtual roundtable discussions, office hours with our Customer Success team, live product trainings and webinars, and even opportunities to give feedback on features in development. See all events here. 

We’re excited you’re here! The community is ready to support your growth and help you succeed with Zendesk. 

    6 replies

    D

    Replies are disabled on 

    The bot doesn’t accept the request as described in that post. It gives instructions for changing your name in the old community profile. So how do we get our profile name changed? Why weren’t our names carried forward, and why aren’t they editable in the new profile?

    It also appears that our Follows weren’t converted into subscriptions. I was able to go through my posts/comments and subscribe to my own posts and other posts that I had commented on. But posts I was previously following but hadn’t comment on are now lost.

    The default sort for replies is old->newest, and there doesn’t appear to be a persistent way to change this. I would like the option to have replies displayed newest to oldest by default.

    D

    For some posts (e.g., this one that I just replied on), the formatting toolbar in the Reply box is messed up: 

    But for others (e.g., this one), the toolbar is just fine. I’ve tested with Edge, Chrome, and Firefox and all display the same behavior. I’m wondering if this is perhaps imported vs newly created posts. This is just a visual thing, not functionality - the buttons are there and work, but no icons are shown for some buttons. The tooltips show up so that you can find the right button.

    Edit - poking around, this appears to be specific to replies to posts under Ideas. The toolbar appears correct in both community and groups but broken under ideas.

    D

    (If there’s a better place to post/discuss feedback like this (the community itself, not ZD), please point me to it. I looked and didn’t see anything obvious.)

    Brett Bowser
    • Brett BowserCommunity Manager
    • Community Manager
    • April 9, 2026

    Hey ​@David Wexelblat , thanks for taking the time to share this feedback with us!

    The bot doesn’t accept the request as described in that post. It gives instructions for changing your name in the old community profile. So how do we get our profile name changed? Why weren’t our names carried forward, and why aren’t they editable in the new profile?

    This has now been updated to create a ticket instead of citing information about another tool. We’re also working on an automation that will allow the bot to handle these name change requests directly!

    It also appears that our Follows weren’t converted into subscriptions. I was able to go through my posts/comments and subscribe to my own posts and other posts that I had commented on. But posts I was previously following but hadn’t comment on are now lost.

    This was not something we were able to migrate over unfortunately. 

    The default sort for replies is old->newest, and there doesn’t appear to be a persistent way to change this. I would like the option to have replies displayed newest to oldest by default.

    Looking into ways we can set the default behavior to newest to oldest :) 

    For some posts (e.g., this one that I just replied on), the formatting toolbar in the Reply box is messed up.

    This appears to be a bug so we’ve shared it with the appropriate teams and they are actively looking into this. 

    (If there’s a better place to post/discuss feedback like this (the community itself, not ZD), please point me to it. I looked and didn’t see anything obvious.)

    Sharing your feedback here is great! Out of curiosity, is it more helpful for you to share feedback directly on an article? Or would it be helpful to have a forum space dedicated to feedback around the overall community experience on the new platform?

    D

    ​@Brett Bowser 

    Out of curiosity, is it more helpful for you to share feedback directly on an article? Or would it be helpful to have a forum space dedicated to feedback around the overall community experience on the new platform?

    It would probably be good to have a dedicated space for discussing the community itself (vs discussing Zendesk). I can’t imagine I’m the only one with thoughts, and trying to manage it as a reply chain on a “give us feedback about the new community”-type post would likely get out of hand with cross-threads in the reply chain.

    Brett Bowser
    • Brett BowserCommunity Manager
    • Community Manager
    • April 9, 2026

    This is super helpful. Thanks ​@David Wexelblat !

    Terms & ConditionsCookie settingsAccessibility statement